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Recording malfunctions left gaps in recorded video, he says. He reports crashing software and connectivity issues that prevented the system from detecting the cameras. He says he started having problems soon after he bought the system and while it was still under warranty. He says he spent at least $1,000 on a four-camera Logitech Alert system, in reliance on the company’s promotional materials and express warranty.

Logitech allegedly promoted the system as providing “peace of mind in a box,” promising that the Logitech Alert system would “protect your home and family day or night.”īut Anderson’s own experience failed to live up to those promises. The warranty provided for either a refund of the purchase price or repair or replacement of the defective system.Īnderson says Logitech’s marketing materials promised consumers they could rely on the Logitech Alert system. Logitech sold the system with a one-year express warranty covering defects in material and workmanship. The system uses up to six weatherproof high-definition video cameras controlled by software for use on Windows or Mac computer systems. The Logitech Alert system is a high-definition digital video security system that Logitech sold from 2010 to 2014. Logitech has since discontinued the systems at issue, which Anderson says leaves existing owners with no access to replacement components. Cameras sold as part of these systems have a high rate of failure, he says, and the software that controls the system contains bugs that render it unreliable and inoperable.Īccording to Anderson, he and other purchasers who reported these failures to Logitech were denied warranty coverage.